Short Code Terms of Service

When you opt-in to the service, we will send you an SMS message to confirm your enrollment. The frequency and volume of messages will vary depending on your responses to our messages. This service will send you information from our automated text systems, including chatbots. You will always have the option to chat or talk with live agents related to your student loan program; the number of these messages may vary due to your interactions.

You can cancel this service at any time by texting STOP to 71997. After you text STOP, we will send a reply to confirm that you have been unsubscribed from this service. After the confirmation text, you will no longer receive general text messages from Student Connections. If you’d like to opt back into the text program, text START to 71997. Without opting in, you can text OK to get the latest info or AGENT to chat.

If you forget what keywords are supported, text HELP to 71997. After you text HELP, we will respond with information regarding how to use our service and how to unsubscribe.

We are able to deliver messages to the following mobile phone carriers:

Major Carriers: AT&T;, Verizon Wireless, Sprint, T-Mobile

Minor Carriers: U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

***Carriers are not liable for delayed or undelivered messages***

As always, message and data rates may apply for any messages sent or received. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

For all questions about the services provided by this short code, you can send an email to

If you have any questions regarding privacy, please read our privacy policy