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Short Code Terms of Service

When you opt-in to the service, we will send you an SMS message to confirm your signup. The number of messages we send frequency varies depending on your responses to our messages. 

You can cancel this service at any time. Just text "STOP" to 71997. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again. 

If at any time you forget what keywords are supported, just text "HELP" to 71997. After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

You will be receiving information from our automated systems including chatbots. You will always have an option to chat or talk with live agents related to your student loan program; the number of these messages may vary due to your interactions. 

We are able to deliver messages to the following mobile phone carriers: 

Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile 

Minor Carriers: U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

***Carriers are not liable for delayed or undelivered messages***

As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 

For all questions about the services provided by this short code, you can send an email to servicedesk@studentconnections.com 

If you have any questions regarding privacy, please read our privacy policy